Fulham Cleaner Service Terms and Conditions

These service terms and conditions set out the basis on which Fulham Cleaner provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing an order for any Fulham cleaning service, regular cleaning arrangement, one-off clean, end-of-tenancy clean, deep clean, or related service.

These terms are intended to be fair, transparent, and aligned with applicable UK consumer and business law. They explain how bookings are accepted, how payments are handled, when cancellations or rescheduling may apply, and the respective responsibilities of the customer and the service provider. They also address liability, waste handling, and the law that governs the agreement.

In these terms, references to “we”, “us”, or “our” mean Fulham Cleaner, and references to “you” or “the customer” mean the person or organisation requesting the service. The words “cleaning visit”, “appointment”, “service”, and “booking” are used broadly to cover any scheduled job carried out by our cleaners, whether carried out as a single visit or as part of a recurring arrangement.

1. Booking process

All bookings are subject to availability and acceptance by us. A request for a cleaning appointment does not create a binding contract until we confirm the date, time, scope of work, and any agreed price or estimate. We may accept bookings verbally, in writing, or through an online or administrative process, but the booking is only final once we have acknowledged it. We reserve the right to decline any request where the work is outside our service scope, cannot be safely completed, or would require specialist equipment or qualifications not included in our standard service.

When arranging a Fulham Cleaner service, you are responsible for providing accurate information about the property, the type of clean required, access arrangements, parking restrictions, pets, hazards, and any areas requiring special attention. If the information provided is incomplete or inaccurate, we may adjust the price, duration, or staffing requirements, or we may refuse to begin the work until the issue is resolved. Any quotation or estimate is based on the details supplied at the time of booking.

2. Scope of service and customer obligations

Our cleaning services are designed to cover standard domestic and commercial cleaning tasks agreed in advance. Unless expressly stated otherwise, we do not provide specialist services such as pest control, biohazard removal, mould remediation, heavy lifting, internal appliance dismantling, or work requiring trade certification. The customer must ensure that the premises are reasonably safe and accessible at the time of the appointment.

You must remove or secure items of exceptional value, fragile objects, important documents, cash, jewellery, and irreplaceable personal possessions before the service begins. We may move lightweight items to clean underneath or around them, but we are not responsible for damage to objects that were inadequately secured, already defective, or unsuitable for routine handling. You must also inform us of any surfaces, materials, or furnishings that require special care.

If our team encounters conditions that make the work unsafe or materially different from what was booked, we may pause or modify the service and discuss the next steps with you. This may include revising the quotation, limiting the areas cleaned, or rearranging the booking. We will act reasonably and with due care, but you acknowledge that we cannot be responsible for delays caused by missing information, lack of access, or circumstances beyond our control.

3. Payments

Payment terms will be confirmed at the time of booking or in the order summary. Unless agreed otherwise, payment is due immediately upon completion of the service, or in advance where a deposit or prepayment is required. We may request partial or full advance payment for recurring appointments, end-of-tenancy work, larger projects, or bookings made at short notice. If payment is not received on time, we may suspend future services, charge reasonable recovery costs, or decline further bookings.

Prices may be quoted as fixed fees, hourly rates, or estimated amounts depending on the nature of the work. Estimates are not final guarantees unless expressly stated as fixed. If the actual work required is materially greater than expected because of inaccurate information, additional rooms, access issues, or extra contamination, we may revise the price with your agreement before continuing. Any applicable taxes will be included or added as required by law and disclosed where relevant.

Where a recurring Fulham cleaner arrangement is in place, charges may be processed after each visit or on a scheduled basis. You are responsible for ensuring that payment details remain valid and that sufficient funds are available. Failed payments may incur administrative charges where permitted by law and may result in cancellation of future visits until the account is settled.

4. Cancellations, rescheduling, and missed appointments

You may cancel or reschedule a booking by giving reasonable notice. The exact notice period may vary according to the type of service, the amount of preparation involved, and whether cleaners have already been allocated. If you cancel late, fail to provide access, or are not present when required, we may charge a cancellation fee or the full service amount where the slot could not reasonably be reallocated. This reflects the time reserved and the costs incurred in allocating staff and resources.

We may reschedule or cancel a booking where there is illness, adverse weather, safety concerns, staffing changes, equipment failure, or other circumstances beyond our reasonable control. In such cases, we will aim to offer an alternative appointment or a fair refund for any amount paid in advance for work not carried out. We will not be liable for indirect losses arising from a cancellation where no breach of duty has occurred.

Repeated late cancellations, non-payment, or failure to provide access may lead us to require prepayment for future visits or to refuse further bookings. If keys, codes, or access devices are supplied to us, you remain responsible for ensuring they work properly and are available at the agreed time. We are not liable for missed appointments caused by inaccurate access instructions or unavailable entry arrangements.

5. Liability and limitations

We will carry out services with reasonable care and skill, as required by UK law. If we fail to do so, you may be entitled to have the issue remedied, a repeat service, or a partial refund depending on the circumstances. However, our liability is limited to losses that are reasonably foreseeable and directly caused by our breach of contract or negligence. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

We are not responsible for pre-existing damage, wear and tear, hidden defects, faulty fixtures, unstable fittings, or deterioration caused by materials being old, fragile, or unsuitable for cleaning. Surfaces such as natural stone, untreated wood, aged grout, antique items, and delicate fabrics may require specialist treatment. If you do not inform us of such conditions, you accept that some outcomes may differ from normal cleaning expectations. Likewise, results can vary depending on the condition of the property at the time of the appointment.

6. Customer property, keys, and access

Where keys, fobs, codes, alarms, or access instructions are entrusted to us, we will take reasonable care in handling them. You must provide accurate instructions for entry and any alarm procedures. If we are unable to gain access after a reasonable attempt, the appointment may be treated as a late cancellation or missed visit. We are not liable for failure to enter where the instructions supplied were incomplete, incorrect, or not functioning.

Any property left on site during a cleaning visit remains your responsibility unless loss or damage is caused by our negligence. We recommend that valuables and sensitive items are removed or placed in secure storage before the service begins. While our cleaners will act carefully and professionally, we cannot guarantee the condition of items that are already damaged, poorly fixed, or unsuitable for handling during normal cleaning operations.

7. Waste, disposal, and environmental compliance

Our cleaning services may generate small quantities of general waste, packaging, cloths, or disposable materials. Unless otherwise agreed, we will place waste in the bins or disposal points provided at the premises. We do not normally remove large quantities of rubbish, hazardous waste, construction debris, sharps, clinical waste, asbestos, or substances that require specialist handling. If such waste is present, you must tell us in advance and arrange compliant disposal separately unless we have expressly agreed to manage it.

Both parties must comply with applicable UK waste regulations and environmental rules. You must not ask us to transport, dump, conceal, or dispose of waste unlawfully. If we reasonably believe that the premises contains prohibited waste or that handling it could breach legal requirements, we may refuse to proceed with that part of the service. Any extra disposal work agreed in advance may be subject to additional charges, provided such charges are lawful and clearly explained.

8. Complaints, service issues, and remedies

If you believe a service has not been carried out in accordance with these terms, you should notify us as soon as reasonably possible and, where practical, before the end of the day of the visit. We may ask for photographs, a description of the issue, or access to the relevant area so that we can assess the matter fairly. If a genuine problem is identified, our preferred remedies may include a re-clean of the affected area, a partial adjustment, or another proportionate solution.

We do not accept liability for complaints raised long after the visit where the condition of the property may have changed or where the cause of the issue cannot be verified. Any remedy will be assessed on a case-by-case basis and will reflect the scope of the original booking, the condition of the premises, and the information available at the time. Nothing in these terms affects your statutory rights as a consumer, where applicable.

9. Suspension, termination, and misuse of services

We may suspend or terminate a booking, recurring arrangement, or account where you materially breach these terms, including by failing to pay, providing unsafe working conditions, misrepresenting the nature of the property, or behaving abusively toward our staff. We may also withdraw from a service if continuing would place our team at risk or expose us to unlawful conduct. In such cases, any amounts due for work already carried out remain payable.

You must not request cleaners to perform tasks that are illegal, dangerous, abusive, or outside the agreed scope in a way that would create unreasonable risk. Our team may refuse to undertake any task that appears unsafe, unsanitary, or incompatible with the booking description. We aim to provide a professional Fulham cleaning service, but we retain discretion to decline instructions that are unreasonable or impractical.

10. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. These terms constitute the entire agreement between you and us in relation to the relevant service, unless varied in writing or by a clear confirmed booking instruction.