Terms And Conditions

Fulham Cleaner Terms and Conditions of Service

These Terms and Conditions set out the basis on which Fulham Cleaner provides cleaning and related services to domestic and commercial clients within its operating areas in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means any individual, company, or organisation that requests or receives services from Fulham Cleaner.

Company, we, us, our means Fulham Cleaner, providing cleaning services in the United Kingdom.

Services means domestic cleaning, commercial cleaning, end of tenancy cleaning, one-off deep cleaning, housekeeping, and any additional services agreed in writing.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Cleaner means any person engaged by the Company to carry out the Services.

Premises means the property or location where the Services are to be performed.

2. Scope of Services

2.1 The Company provides cleaning and related services within its operating areas, which include Fulham and surrounding neighbourhoods, as advertised from time to time.

2.2 The specific scope of work for each Booking will be agreed with the Client in advance, based on the type of service requested, the size and condition of the Premises, and the estimated duration.

2.3 The Company reserves the right to amend the scope of Services if, upon arrival, the Premises or requested tasks differ significantly from the description provided at the time of booking. In such cases, the Company may adjust the price, duration, or decline the service if it cannot be safely or reasonably completed.

2.4 Services do not include the removal of hazardous substances, specialist cleaning that requires certification, or any work that may pose a health and safety risk to the Cleaner.

3. Booking Process

3.1 Bookings can be made by the Client through the Companys accepted booking channels, including online forms or other methods as specified by the Company from time to time.

3.2 When making a Booking, the Client must provide accurate information about the Premises, including the type of property, approximate size, current condition, access details, and any specific requirements.

3.3 A Booking is deemed confirmed only when the Company has acknowledged the request and issued a confirmation, which may include the date, time, approximate duration, and price or pricing structure.

3.4 The Company may refuse any Booking at its sole discretion, including where the requested Services are not available, where there are access or safety concerns, or where the Client has previously breached these Terms and Conditions.

3.5 The Client is responsible for ensuring suitable access to the Premises at the agreed time. If access is not available, the Company may treat this as a late cancellation and apply the applicable charges.

4. Pricing and Payments

4.1 The price for the Services will be communicated to the Client at the time of Booking. Prices may be fixed for certain service types or based on hourly rates, minimum charges, and any additional agreed services.

4.2 The Company reserves the right to amend its prices and fee structure from time to time. Any changes will not affect confirmed Bookings unless agreed with the Client in advance.

4.3 Unless otherwise agreed, payment is due on the day of service or in accordance with the payment terms specified at the time of Booking. For commercial or recurring contracts, alternative invoicing arrangements may apply as agreed in writing.

4.4 The Company accepts payment methods as specified in its communications and booking materials. The Client must ensure that full payment is made using an accepted method and that any required card or account details are valid and authorised.

4.5 If payment is not received when due, the Company reserves the right to:

a. suspend or cancel further Services for the Client;

b. charge interest on overdue sums in accordance with applicable UK law;

c. recover all reasonable costs of collection, including legal fees where necessary.

4.6 Any dispute regarding an invoice or charge must be raised by the Client within 7 days of the date of the invoice. Failure to do so may be treated as acceptance of the charge.

5. Cancellations, Rescheduling and Access

5.1 The Client may cancel or reschedule a Booking by providing notice to the Company in accordance with the cancellation policy in this section.

5.2 If the Client cancels or reschedules a Booking with at least 48 hours written or recorded notice before the scheduled start time, no cancellation fee will usually apply, unless otherwise specified at the time of Booking.

5.3 If the Client cancels or reschedules with less than 48 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge a cancellation fee up to the full value of the Booking, to cover the cost of the allocated time and resources.

5.4 The Company reserves the right to cancel or reschedule a Booking in the event of staff illness, operational issues, extreme weather, transport disruption, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will seek to rearrange the Booking at a mutually convenient time. The Company will not be liable for any loss arising from such cancellation or rescheduling.

5.5 Where the Company cannot gain safe and lawful access to the Premises, or where the Cleaner considers the conditions unsafe or unsuitable, the Company may treat the visit as a late cancellation and apply the relevant charges.

6. Client Obligations and Preparation

6.1 The Client must provide a safe working environment at the Premises, including running water, electricity, lighting, and safe access to all areas that require cleaning.

6.2 The Client must ensure that valuables, cash, and personal documents are stored securely before the Cleaner attends.

6.3 The Client must notify the Company in advance of any specific health and safety risks at the Premises, including pets that may pose a risk, broken fixtures, or the presence of substances that may require special handling.

6.4 If the Client requests the use of their own cleaning products or equipment, they are responsible for ensuring that such products and equipment are safe, appropriate for the intended use, and in good working order. The Company will not be liable for any damage or injury arising from the use of Client-supplied products or equipment.

7. Service Standards and Complaints

7.1 The Company aims to provide Services with reasonable care and skill, consistent with good industry practice for cleaning services within the United Kingdom.

7.2 If the Client is dissatisfied with any aspect of the Service, they must contact the Company as soon as possible and, in any event, within 24 hours of completion of the relevant visit where practicable, providing details and, where appropriate, evidence of the issue.

7.3 Where the complaint is justified and relates to the quality of the cleaning, the Company may offer, at its discretion, a re-clean of the affected areas or an appropriate partial refund. Any remedy will be proportionate to the nature and extent of the shortfall.

7.4 The Company is not responsible for pre-existing damage, wear and tear, permanent staining, or defects that cannot be remedied by standard cleaning methods.

8. Liability and Insurance

8.1 The Company maintains appropriate liability insurance for its operations, in line with common practice for cleaning companies operating in the UK.

8.2 The Company will take reasonable care when carrying out Services, but shall not be liable for:

a. normal wear and tear or deterioration arising from cleaning;

b. damage caused by defective or fragile items, including loose fittings, unsecured fixtures, pre-damaged surfaces, or items not suitable for cleaning;

c. any loss as a result of the Clients failure to follow instructions or recommendations from the Company.

8.3 The Client must report any alleged damage or loss that they attribute to the Service as soon as reasonably practicable, and in any event within 48 hours of the relevant visit. The Client must provide evidence and cooperate with any investigation and insurance process.

8.4 To the fullest extent permitted by law, the Companys total aggregate liability arising out of or in connection with any single Booking, whether in contract, tort, or otherwise, shall be limited to the total fees paid or payable by the Client for that Booking.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under English law.

9. Waste Handling and Environmental Regulations

9.1 The Company will handle general cleaning waste generated in the normal course of providing the Services in accordance with applicable UK environmental and waste regulations.

9.2 Unless expressly agreed, the Companys Services do not include the removal or transportation of large quantities of rubbish, bulky items, construction waste, hazardous waste, clinical waste, or any materials that require specialist disposal or licences.

9.3 The Client is responsible for ensuring that any special waste at the Premises is identified and disclosed before the commencement of the Services. The Company reserves the right to refuse to handle any waste it deems hazardous or unsuitable.

9.4 Where the Company agrees to assist with the removal of non-hazardous waste as part of a service package, the Client must comply with any instructions regarding separation, labelling, and containment to facilitate safe and lawful disposal.

9.5 The Client remains responsible for compliance with any local regulations relating to household or commercial waste at the Premises, including the correct use of bins and collection services.

10. Keys, Security and Confidentiality

10.1 Where the Client provides keys, access codes, or security instructions, the Company will take reasonable steps to store and use these securely and only for the purpose of carrying out the Services.

10.2 The Client is responsible for notifying the Company promptly of any changes to locks, codes, or access procedures that affect the Booking.

10.3 The Company will treat Client information relating to the Premises and personal details with appropriate confidentiality and will use such information only as necessary to deliver the Services and administer the relationship with the Client, subject to applicable data protection laws.

11. Health and Safety

11.1 The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. All Services will be performed in line with applicable UK health and safety legislation and the Companys internal policies.

11.2 The Cleaner may decline to carry out any task that, in their reasonable opinion, presents a risk to their health or safety or falls outside the agreed scope of Services.

11.3 The Client must ensure that pets are safely secured where necessary and that children or vulnerable persons are supervised during the provision of Services to avoid accidents or disruption.

12. Termination and Suspension

12.1 Either party may terminate an ongoing regular service arrangement by providing written notice in accordance with any minimum term or notice period agreed at the outset.

12.2 The Company may suspend or terminate Services with immediate effect if:

a. the Client fails to pay any amount due on time;

b. the Client is abusive, threatening, or behaves unreasonably towards any Cleaner or staff member;

c. there are repeated access issues or safety concerns at the Premises;

d. the Client materially breaches these Terms and Conditions.

12.3 Termination or suspension does not affect any rights or obligations that have already accrued, including the Companys right to recover any sums due.

13. Force Majeure

13.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or government restrictions.

13.2 In such circumstances, the Company may suspend the affected Services and will use reasonable endeavours to resume or reschedule them as soon as practicable.

14. Variations to these Terms

14.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its operational requirements.

14.2 The current version of the Terms and Conditions will apply to all Bookings made after the date on which they come into effect. For ongoing regular Services, the Company will notify the Client of any material changes where practicable.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Booking, including any non-contractual disputes or claims.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another legal entity as part of its business operations, provided that this does not materially reduce the level of service provided to the Client.

16.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior discussions, agreements, or understandings.