Privacy Policy

Fulham Cleaner Privacy Policy

This Privacy Policy explains how Fulham Cleaner collects, uses, stores, and protects personal data relating to customers in the Fulham area. It also describes the legal bases we rely on under the UK General Data Protection Regulation and the EU General Data Protection Regulation, as applicable, and explains your rights in relation to your personal data.

By using Fulham Cleaner services you acknowledge that you have read this Privacy Policy and understand how your personal data may be processed. This Privacy Policy applies to all Fulham Cleaner customers within our service area, whether you book services once or on a recurring basis.

Who We Are

Fulham Cleaner is a cleaning service provider operating in the Fulham area. For the purposes of data protection law, Fulham Cleaner is the data controller for the personal data described in this Privacy Policy because we determine how and why your personal data is processed.

We are responsible for ensuring that any personal data we hold about you is used lawfully, fairly, and transparently, and that it is kept secure.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you use our services or contact us:

Identity data, such as your full name and, where relevant, your company or household name.

Contact data, such as your correspondence address, service address, and any other contact details you choose to provide.

Booking and service data, such as dates and times of bookings, service preferences, access instructions, and notes you provide about your property or specific cleaning requirements.

Payment-related data, such as transaction details and limited billing information. We do not store full payment card details where payments are processed through secure third-party providers.

Communication data, such as emails, contact form messages, and any information you provide when communicating with us about enquiries, complaints, feedback, or support.

Technical and usage data, such as basic information generated by your visits to our website or digital services, including log data and information about how you interact with our online content, where this is collected.

We will only collect personal data that is relevant and limited to what is necessary for the purposes set out in this Privacy Policy.

How We Collect Personal Data

We collect personal data in several ways:

Directly from you when you contact us, request a quote, make a booking, provide feedback, or communicate with us by any means.

From your use of our website or online booking tools, where such tools are available, which may record technical and usage data.

From third-party payment processors who notify us of payment status and transaction references so we can match payments to bookings.

We do not knowingly collect personal data about children. Our services are intended for adults and businesses.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under data protection law when processing your personal data:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to manage bookings, provide cleaning services, and process payments.

Legal obligation. We may process personal data where required to comply with legal or regulatory obligations, such as accounting, tax, or record-keeping requirements.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries or complaints, and protecting our business and customers from fraud or misuse.

Consent. In limited situations, we may rely on your consent, for example for certain direct marketing or optional communications. Where we rely on consent, you can withdraw it at any time using the contact methods described in this Policy.

How We Use Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services, including scheduling visits, communicating with you about bookings, and tailoring services to your instructions.

To manage payments, invoicing, and accounting for services provided.

To respond to enquiries, feedback, or complaints and to provide customer support.

To manage our business operations, such as planning staff work schedules, monitoring service quality, training staff, and improving our services.

To send service-related communications, such as booking confirmations, reminders, and updates that are necessary for the performance of your contract with us.

To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects for customers.

Data Sharing and Processors

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only permitted to process personal data in accordance with our instructions and for the purposes described here, and they are required to implement appropriate security measures.

Typical categories of processors may include:

Payment processing providers who handle transactions securely on our behalf.

IT, hosting, and customer management service providers who support our business systems and communications.

Professional advisers, such as accountants, where necessary for legal and financial compliance.

We may also need to share personal data with law enforcement agencies, regulators, or other authorities where required by law or to protect our rights or the rights of others.

We do not sell or rent your personal data to third parties.

International Transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. This may include using standard contractual clauses, relying on adequacy decisions, or implementing other legally recognised mechanisms.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

In general, we may keep basic customer and booking records for a period that allows us to manage ongoing relationships, handle queries, and meet tax and accounting requirements. When personal data is no longer needed, we will securely delete or anonymise it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Measures may include access controls, secure storage, staff training, and the use of reputable service providers with strong security practices.

While we work hard to protect your personal data, no transmission of information over the internet can be guaranteed to be completely secure. You should take care when providing personal data online and notify us promptly if you suspect any misuse of your data in connection with our services.

Your Data Protection Rights

Under data protection law, you have various rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always consider and respond to any request you make.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You may have the right to object to processing that is based on our legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is required for legal claims.

Right to data portability. In some cases, you may have the right to receive personal data you have provided to us in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent is withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your rights, or if you have questions about how we handle your personal data, you can contact us using the contact details available through our usual communication channels. We may need to verify your identity before responding to your request.

You also have the right to raise concerns with your local data protection authority if you are unhappy with how we handle your personal data. We would, however, welcome the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Fulham Cleaner customers located within the Fulham service area and forms part of the terms under which we provide our services.